FREQUENTLY ASKED QUESTIONS
WHAT IS THE BATTERY LIFE?
The rechargeable lithium-ion battery offers up to 18-24 days of continuous tracking on a single charge with an average driving time of 1-2 hours a day. The tracker is housed in a waterproof enclosure designed to protect it against harsh weather conditions
Battery Life - On "Low Power Mode" up to 6 months!
DOES YOUR PACKAGING SAY "GPS TRACKER" ON IT?
No, we take every precaution to make sure your order is shipped discreetly. That means the packaging will NOT say anything about "GPS tracking" or "surveillance". In fact, we often use Amazon packaging to keep your order as discreet as possible!
HOW DO I CHOOSE MY DATA PLAN?
Once the GPS tracker arrives, you will activate the device using the serial number, or by scanning the QR code on the back of the SpaceHawk mini GPS tracker. This is when you will choose your data plan. Data plans start at $19.95 per month for unlimited updates. All service plans are month-to-month so there are no contracts, no activation fees, and no termination fees!
- $19.95 - 3 Minute Updates
- $24.95 - 1 Minute Updates
- $34.95 - 30 Second Updates
- $39.95 - 10 Second Updates
- $44.95 - 5 Second Updates
- $49.95 - 3 Second Updates
You can activate your tracker by CLICKING HERE
HOW BIG IS THE GPS TRACKER?
SpaceHawk GPS is one of the smallest vehicle tracking devices on the market!
Dimensions| D: 2.275" H: 0.945"
WHEN WILL MY GPS TRACKER ARRIVE?
We offer free shipping (5-7 business days) and a faster shipping method for $8.95 that will guarantee your SpaceHawk hidden GPS tracker will arrive within 1-3 business days!
HOW DO I REACH TECHNICAL SUPPORT?
Technical support is available Monday-Friday from 8:30a.m. to 5:30p.m. Central Standard Time.
If you need assistance with your mini GPS tracker, please call 1-847-462-8100 and follow the prompts.
CAN I HARDWIRE THE GPS TRACKER TO THE CAR BATTERY?
Yes, you can. Hardwiring a GPS tracker directly to your car battery ensures a constant power source for the device. This method provides uninterrupted tracking, eliminating disruptions that may arise if the tracker's internal battery runs out.
You can lear more about how to hardwire a GPS tracker to the car battery by CLICKING HERE!
WHY CAN'T I INPUT MY SERIAL NUMBER?
If an error appears after scanning the QR code, reach out to our support team. If manually entering the number, ensure it's accurate. Avoid duplicate registrations. If you've already activated your account on our website, just use those login details to access the app.
WHY DOES MY DEVICE SHOW A LOCATION NEAR CHICAGO?
Your device hasn't refreshed its location yet. Ensure it's powered on. For the SpaceHawk model, use the provided tool to press the on/off button on the side, indicated by flashing LEDs. To update its location, take it outdoors for about 10 minutes, either walking or driving. It's functioning correctly when you see three solid green LEDs.
I LOST MY POWER KEY. CAN I USE SOMETHING ELSE TO TURN ON & OFF MY TRACKER?
No, It is not advisable to use anything other than the provided tool to power the unit on/off. Inserting foreign objects may harm the internal components, and such damage is not covered by the warranty. You can find replacement key accessory kits available for purchase on the manufacturer's website.