Refund policy

Returns & Warranty

Every SpaceHawk GPS tracker is covered by a 30 day return window from the day you order, a lifetime warranty, and lifetime technical support from our team in the USA. Here is exactly how each one works, in plain language.

30 Days

To request a return, counted from the date your order is placed

Lifetime

Warranty on every device we sell, for as long as you own it

Lifetime Support

Real people in the USA, free for the life of the product

How to Send a Tracker Back

Three steps, and our team handles the rest. Every return begins by email so we can log your order, confirm eligibility, and send you the correct address.

Email the team. Write to help@spacehawkgps.com with your order number and the reason for the return. Returns are not accepted or processed over the phone, so the request needs to come in writing.
Wait for approval and an address. Once your return is approved you will receive the return address plus instructions on how and where to ship the package. Anything sent back before a return is approved cannot be accepted.
Ship it back and get refunded. We inspect the tracker on arrival and email you the outcome. Approved refunds go back to your original payment method within 10 business days.

What Qualifies for a Return

Requests must reach us within 30 days of the date your order is placed. Beyond that window we can still help through the warranty, covered further down this page.

Accepted

✓ Requested within 30 days of the order date
✓ In the same condition you received it, unused and never activated
✓ In the original packaging
✓ With your receipt or proof of purchase

Not accepted

✗ Packages shipped back before a return is approved
✗ Requests made by phone rather than email
✗ Devices returned outside the 30 day window

How your refund is calculated

Days 1 to 10

Full refund, no restocking fee. Change your mind for any reason inside the first 10 days and the purchase price comes back in full.

Days 11 to 30

Refund minus a 20% restocking obligation, which covers the handling that vehicle tracking hardware requires once a device has left our warehouse.

Defective device

Full refund, no restocking fee, at any point in the 30 day window. Our support team diagnoses the tracker first and confirms the fault, which usually takes one short call or email exchange.

Shipping costs

Original shipping charges are not credited back on any return.

Something Arrived Broken

Open the box and check the contents as soon as your order lands. If the tracker is defective, damaged in transit, or simply the wrong item, contact us straight away and we will make it right at no cost to you. Our support team runs a quick diagnosis to confirm the fault, then a faulty unit gets replaced rather than argued over. Every device carries a lifetime warranty.

Fastest route

Email help@spacehawkgps.com with a photo of the device and your order number. Photos let our technicians identify the fault immediately, which usually removes a round of questions.

When the Money Comes Back

Your tracker is inspected the day it reaches our facility, and you will hear from us either way. Approved refunds are issued automatically to the original payment method within 10 business days. Banks and card issuers add their own processing time on top, so the credit may take a few extra days to appear on a statement.

Fifteen days after an approved refund with nothing showing on your account, email help@spacehawkgps.com and we will track it down.

Covered Long After the Return Window Closes

Every SpaceHawk real time GPS tracker carries a lifetime warranty and free technical support for the life of the product. Nobody is charged for help, no matter how long ago the tracker was purchased and no matter how many questions the setup takes.

Support is handled by our own team in the United States. Call, email, or work through the video tutorials, and a real person answers either way. However long you own the tracker, we are here.

Trackers Sold Under Other Names

Some products and services sold on spacehawkgps.com appear elsewhere online, and in retail stores, under different pricing, different branding, and different product names. SpaceHawk does not price match other resellers of GPS tracking products.