Terms of Service

1About These Terms

SpaceHawk GPS is a brand owned and operated by GPS Tracker Shop LLC, a California limited liability company. In these Terms of Service (the “Terms”), “we,” “us” and “our” mean GPS Tracker Shop LLC. “You” means anyone who visits spacehawkgps.com or buys from us.

These Terms apply to everyone who uses the site, whether you browse, buy or leave a review. They include the policies linked throughout, chiefly our Refund Policy, Shipping Policy and Privacy Policy. Where one of those policies covers a topic in more detail, that policy controls for that topic.

If you do not agree with these Terms, do not use the site or buy from us. Our store runs on Shopify, which provides the platform we use to sell to you.

2Who Can Buy From Us

You must be at least 18 years old, and of legal age where you live, to buy from us or create an account. Placing an order confirms that you meet this requirement.

Buying for a business? Then you confirm that you have authority to accept these Terms on its behalf, and “you” includes that business. We may refuse service to anyone, at any time, for any lawful reason.

3Lawful Use of Our Products

Misuse can carry serious criminal and civil penalties, and those penalties are yours. We do not control how a product is used after delivery, and we disclaim all liability for any misuse. If we believe an order is intended for unlawful use, we may cancel it. We respond to valid legal process from law enforcement, and you agree to cover any claim arising from your misuse as set out in Section 20.

4Our Products and Who Makes Them

SpaceHawk GPS trackers are manufactured by LandAirSea Systems, Inc. and sold under the SpaceHawk GPS brand. Your order may arrive in packaging that carries LandAirSea branding. The device inside is the SpaceHawk GPS tracker described on our product pages.

Battery life, update speed, location accuracy and coverage figures describe typical results. They are not promises. Real-world performance depends on signal strength, cellular coverage, settings, temperature, where the tracker is placed and the age of the battery. We show product photos as accurately as we can, though your screen may display colors differently.

The same or similar devices may be sold elsewhere under other names and at other prices. We do not price match, and a lower price somewhere else is not grounds for a refund, credit or price adjustment.

5Data Plans and the Tracking Service

Every SpaceHawk GPS tracker needs an active data plan to report its location. A SIM card comes with the device.

The SpaceHawk app, the tracking platform and the location data your tracker sends are operated by LandAirSea Systems, Inc., and LandAirSea bills data plans directly. Plan pricing, renewals, cancellations and the handling of location data follow LandAirSea’s own terms and privacy policy, available at landairsea.com. Answers on changing or cancelling a plan are in our Help Center, and this short video shows how to cancel service.

Prepay a plan with your order on our site and we send it to LandAirSea to apply to your device before it ships. Prepaid data is not refundable once applied, except where the law requires a refund.

We do not host, store or monitor your tracker’s location data. Questions about location history go to LandAirSea, as our Privacy Policy explains.

6Orders, Pricing and Payment

Your order is an offer to buy, and we accept it when we ship it. We may refuse, limit or cancel any order. That includes limiting quantities per person, household, card or address, declining orders that appear to come from resellers, and cancelling orders affected by a pricing or listing error. If we cancel an order after you have been charged, we refund the full amount to your original payment method.

Prices can change without notice. Sales tax is charged where the law requires it.

You agree to give us current, complete and accurate billing and contact details, and to keep them up to date so we can complete your order and reach you. Card details are encrypted in transit.

7Shipping and Delivery

We ship through USPS. Processing times, delivery estimates, expedited options and tracking details are in our Shipping Policy. Delivery dates are estimates, and carrier delays are outside our control.

Title and risk of loss pass to you when we hand your order to the carrier, except where your state’s law says otherwise. Package damaged or missing? Email help@spacehawkgps.com with your order number and we will work with you and the carrier to sort it out.

8Returns and Refunds

You can request a return within 30 days of your order date. Eligibility, any restocking fee, the steps to start a return and refund timing are all set out in our Refund Policy.

Returns start by email at help@spacehawkgps.com, not by phone. Do not ship anything back until your return is approved. Original shipping charges are not refunded.

9Lifetime Warranty and Support

Every SpaceHawk GPS tracker bought on spacehawkgps.com carries a lifetime warranty for as long as you own it. If your tracker stops working because of a defect, contact us. Our support team diagnoses the fault first, usually in one short call or email, then replaces the faulty unit. Your data plan can move to the replacement.

GPS Tracker Shop LLC handles warranty claims and returns for devices sold on this site. Reach us at help@spacehawkgps.com or 1-877-202-9532.

The warranty covers the tracker itself. We may replace a lost or damaged unit at our discretion. Loss of, theft of or damage to the vehicle or property you track is never covered (see Section 10).

Technical support from our US-based team is free for the life of your device. Setup answers live in our Help Center, step-by-step guides are in our support video playlist, and every way to reach us is on our Contact page.

10What a GPS Tracker Can and Cannot Do

A GPS tracker is a tool, not a guarantee. Every tracker depends on satellite signal, cellular coverage, battery charge, placement, settings and a working platform. Any one of these can fail or drop out, often for reasons nobody controls. Location updates can arrive late, go missing or be off by some distance.

We do not promise that a tracker will prevent theft, show an exact location at any given moment, lead to the recovery of a vehicle or asset, or prompt action by law enforcement. SpaceHawk GPS products are not insurance, not a security system and not an emergency or life-safety device. Never rely on one to protect a person’s health or safety.

You accept all risk of loss, theft or damage to anything you choose to track. We are not liable for that loss, whether or not a tracker was installed or working at the time.

11Accuracy of Information

We work hard to keep this site accurate. Even so, the site may contain typos, errors or omissions about products, pricing, promotions, shipping times or availability. We may correct any error, update information or cancel an affected order at any time, including after you order.

Content on the site is general information. Except where the law requires, we have no duty to update it.

12Using This Website

You may use the site for lawful, personal or business shopping purposes. You agree not to use it to:

• do anything unlawful, or encourage anyone else to;
• infringe our intellectual property or anyone else’s;
• harass, abuse, threaten, defame or discriminate against anyone;
• submit false or misleading information;
• upload viruses or any other harmful code;
• collect personal information about other people;
• spam, phish, or scrape the site, other than standard search engine indexing;
• interfere with or get around the site’s security features;
• copy, resell or exploit any part of the site without our written permission.

We may suspend or end your access if you break these rules.

13Reviews and Other Submissions

When you send us a review, comment, idea or other material, you give us a non-exclusive, royalty-free, perpetual, worldwide license to use, edit, publish and display it in any medium. We have no duty to keep it confidential, pay for it or respond to it.

You confirm that anything you submit is your own, reflects your honest experience and does not break any law or anyone’s rights. Do not use a false email address or pretend to be someone else. We may remove content that is unlawful, abusive, fake, off-topic or that breaks these Terms. You are responsible for what you submit.

14Intellectual Property

The site and everything on it, including text, design, graphics, photos, video and the SpaceHawk GPS name and logo, belong to GPS Tracker Shop LLC or its licensors and are protected by law. Other trademarks shown on the site belong to their owners.

You may view the site for your own use. Copying, reproducing, selling or reusing any part of it requires our written permission.

15Third-Party Links and Tools

The site links to other websites and may give you access to tools run by third parties. We do not control those sites or tools, and we provide access to them “as is” with no warranty or endorsement.

We are not responsible for their content, accuracy, products or practices, or for any purchase you make from them. Read their terms before you use them. Questions or complaints about a third-party product go to that third party.

16Amazon Affiliate Disclosure

As an Amazon Associate, we earn from qualifying purchases. Some links on our site are Amazon affiliate links. Buy through one and we may earn a small commission, at no extra cost to you. Commissions do not change what we recommend. Read the full details on our Amazon Affiliate Disclosure page.

17Privacy and Cookies

Our Privacy Policy explains what personal information we collect, how we use it, the rights you have under laws such as the CCPA and GDPR, and how this site uses cookies and how you can control them. Please read it alongside these Terms.

18Warranty Disclaimer

We do not promise that the site or any service will be uninterrupted, timely, secure or error-free, or that results will be accurate, reliable or meet your expectations. Some states do not allow certain warranties to be excluded, so parts of this section may not apply to you.

19Limitation of Liability

To the fullest extent the law allows, GPS Tracker Shop LLC and its owners, officers, employees, agents, contractors, suppliers and licensors are not liable for any indirect, incidental, special, consequential, exemplary or punitive damages. That covers lost profits, revenue, savings or data, loss of or damage to property, and the cost of replacement goods. The limit applies to any claim arising from the site or any product, under any legal theory, even if we were told such damages were possible.

Our total liability for any claim will not exceed the greater of the amount you paid us for the product involved or $100.

Some states do not allow these limits. Where that is the case, our liability is limited to the smallest amount the law permits.

20Indemnification

You agree to defend, indemnify and hold harmless GPS Tracker Shop LLC, SpaceHawk GPS, and our owners, officers, employees, agents, contractors, suppliers, licensors and service providers from any claim, demand, loss, liability, cost or expense, including reasonable attorneys’ fees, that arises from:

• your use or misuse of any product, including any tracking that breaks the law or another person’s rights;
• your breach of these Terms;
• your violation of any law or third-party right;
• any content you submit to us.

21Dispute Resolution and Arbitration

Talk to us first

Before starting any formal claim, email help@spacehawkgps.com with a written description of the dispute and the outcome you want. Both sides agree to try to resolve it informally for 60 days.

Binding individual arbitration

If the dispute is not resolved informally, any dispute arising out of or relating to these Terms, the site, or any product or purchase will be resolved by final and binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The Federal Arbitration Act governs this section. The arbitrator decides all issues, including the scope and enforceability of this agreement to arbitrate, except as stated below.

Hearings can take place by phone or video, or in the county where you live. Fees follow the AAA Consumer Arbitration Rules. The arbitrator can award the same individual relief a court could.

Class action and jury waiver

Claims may only be brought on an individual basis. Neither side may bring a claim as a plaintiff or class member in any class, collective, consolidated or representative proceeding, and the arbitrator may not combine claims from different people. You and we both waive any right to a jury trial.

Exceptions

Either side may bring an individual claim in small claims court instead. Either side may ask a court to stop the misuse of its intellectual property. Nothing here waives a right to seek public injunctive relief where that right cannot be waived by law. Any such request goes to court only after the individual arbitration ends, and the court case is paused until then.

Your right to opt out

You can opt out of this arbitration agreement within 30 days of your first purchase. Email help@spacehawkgps.com with your name, your order number and a clear statement that you opt out of arbitration. Opting out changes nothing else about these Terms, your order, your pricing or your support.

If part of this section fails

If the class action waiver is found unenforceable for a claim, that claim goes to the courts named in Section 23, never to class arbitration. The rest of this section still applies.

22Time Limit to Bring a Claim

Any claim arising from these Terms, the site or any product must be filed within one year after the claim arises. After that, the claim is permanently barred, unless the law requires a longer period that cannot be shortened.

23Governing Law and Venue

California law governs these Terms, without regard to its conflict-of-law rules, and the Federal Arbitration Act governs Section 21. Any claim not subject to arbitration must be brought only in the state or federal courts located in California. You consent to the jurisdiction of those courts and waive any objection to venue there.

24Events Outside Our Control

We are not liable for any delay or failure caused by events beyond our reasonable control. Examples include natural disasters, fire, flood, war, terrorism, civil unrest, labor disputes, government action, epidemics, carrier or shipping delays, power or internet failures, satellite or cellular network outages, and the acts or failures of any supplier or service provider.

25Electronic Communications

By using the site or placing an order, you agree to receive communications from us electronically, including by email and by notices posted on the site. Those communications satisfy any legal requirement that a notice be in writing. You can unsubscribe from marketing emails at any time using the link in each email.

26Termination

You can stop using the site at any time. We may suspend or end your access, without notice, if we believe you have broken these Terms or misused a product. Any amounts you owe remain due.

Sections that by their nature should continue after termination will continue. These include lawful use, data plans, the warranty disclaimer, limitation of liability, indemnification, dispute resolution, the time limit for claims and governing law.

27General Terms

These Terms and the policies they link to are the entire agreement between you and us about the site and your purchases. They replace any earlier versions and any prior agreements or statements on the same subject.

If a court finds any part of these Terms unenforceable, that part is enforced to the fullest extent allowed and the rest stays in effect. Our failure to enforce a right is not a waiver of it.

You may not transfer these Terms without our written consent. We may transfer them, including as part of a merger, acquisition or sale of assets. No one else has rights under these Terms. Headings are for convenience only, the word “including” means “including without limitation,” and no part of these Terms will be read against us because we wrote it.

28Changes to These Terms

We may update these Terms by posting a new version on this page and changing the date at the top. Using the site or ordering after an update means you accept the new version. Each order is governed by the Terms in effect when you place it. Changes do not apply to a dispute you notified us about before the change was posted.

29Contact Us

Send questions about these Terms, return requests and arbitration opt-out notices to us here.