Shipping policy
Shipping Policy
Every order ships in plain packaging with free standard shipping, and you get a tracking number by email as soon as your parcel is on its way. Faster shipping is available at checkout if you need the tracker sooner. Here is how it works, start to finish.
Free
Standard USPS shipping on every order, always
4 to 7 Days
Typical delivery once your order ships
Discreet
Plain box, nothing on the outside
Discreet and Confidential Shipping
Your order arrives in plain packaging. Nothing on the outside of the box names SpaceHawk, describes the contents, or suggests what is inside. Anyone who walks past the parcel on a porch or a front desk learns nothing from looking at it.
Your details are used to fulfil the order and nothing else. We do not sell your information, and we do not add you to third-party mailing lists. Full detail is in our Privacy Policy.
Shipping Options and Timing
Standard USPS
Free on every order. We ship the cheapest route available so nothing is added to your total.
Estimated delivery of 4 to 7 business days once your order leaves us.
Faster shipping
Available at checkout when you need the tracker sooner.
Estimated delivery of 2 to 3 business days once your order leaves us. Rates vary by destination and are shown at checkout before you pay.
Order Processing
Orders placed before 6:00 PM EST, Monday through Friday, are processed the same day. Anything after that cutoff, or on a weekend or holiday, goes out the next business day.
Occasionally a shipment is held for a day while we verify an address or a special instruction. Checking beats sending a tracker to the wrong house, and we will email you if anything needs confirming.
Tracking Your Order
A USPS tracking number is emailed to you once your order has been processed, usually within one business day and always within three. If nothing has arrived in your inbox by then, check your spam folder first, then email us and we will resend it.
Where We Ship
We ship to addresses within the United States, including PO boxes and military addresses, which USPS delivers to reliably. Trackers work in more than 150 countries once activated, so a device bought here travels with you.
If Something Goes Wrong
Talk to us before you worry
Tracking has not moved in several days. USPS scans can stall and then catch up. Give it two business days, and if nothing changes, email us and we will chase it.
The parcel says delivered and you do not have it. Check with neighbors and your building first, since USPS sometimes scans early. Tell us either way and we will help sort it out.
You entered the wrong address. Email us straight away. Before a parcel ships we can usually fix it. After that, the package has to come back to us before we can send it out again.
The box arrived damaged. Photograph it before opening if you can, and contact us the same day.
Returns
Return windows, refunds, and warranty coverage are set out in our Refund Policy.
Question About Your Order?
Have your order number ready and we can look it up on the spot. Real people in the USA, no chatbots.
